Legal

Privacy Policy

We are committed to protecting your privacy and safeguarding your personal information with the highest standards.

Effective Date: 1 February 2026
1

Introduction

Welcome to Elm Digital Health Limited ("we", "us", "our"). We are committed to protecting your privacy and safeguarding your personal information when you visit and use https://www.elmdigitalhealth.com/ (the "Site") or engage with our services ("Services"). We process data in accordance with applicable privacy and data protection laws, including the UK GDPR and Data Protection Act 2018.

2

Information We Collect

We collect personal information that you provide directly and data automatically when you use the Site:

Personal Data You Provide

  • Contact information: name, email address, telephone number
  • Account details: login credentials
  • Usage of Services: practice information and settings
  • Support communications: enquiries you send to us

Technical and Usage Data (Automatically Collected)

  • IP address and device identifiers
  • Browser and operating system data
  • Pages viewed and interactions with the Site
  • Cookies and similar technologies
3

How We Use Your Information

We use your data for the following purposes:

  • To provide, operate, and improve our Services
  • To communicate with you (e.g., support and notifications)
  • To personalise your user experience
  • To maintain security and protect against abuse
4

Legal Basis for Processing

We rely on legal bases including:

  • Contractual necessity: to deliver the Services you request
  • Legitimate interests: to improve the Site and ensure security
  • Consent: where required (e.g., marketing emails)
5

Data Sharing and UK Data Storage

We do not sell your personal information.

We may share your personal data only with trusted third-party service providers who help us operate the Site and Services (for example, hosting, analytics, customer support tools, or security services). These providers are authorised to process personal data only as necessary to perform services for us and must protect it in line with applicable data protection laws.

UK Data Location Commitment

All personal data collected through the Site and all data processed through our Services is stored and processed exclusively within the United Kingdom. We do not transfer personal data outside the UK, and we ensure that any suppliers we use store and process data in UK-based infrastructure only.

If this approach ever changes in the future, we will update this Privacy Policy and notify users where legally required.

6

Cookies and Tracking Technologies

We use cookies to enhance usability and gather analytics. You may modify your browser settings to disable cookies, though this may affect Site functionality.

7

Data Security

We implement technical and organisational measures to protect your data, including encryption and access controls. No system is 100% secure, but we use industry-standard safeguards.

8

Your Rights

Under applicable data protection laws, you have rights including:

  • Access and rectification of your personal data
  • Deletion ("right to be forgotten")
  • Restriction or objection to certain processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, contact support@elmdigitalhealth.com.

9

Retention

We retain personal data only as long as necessary to fulfil the purposes described and comply with legal requirements.

10

Changes to This Policy

We may update this policy; changes will be posted with a revised effective date.

11

Contact Us

Elm Digital Health Limited

Email: support@elmdigitalhealth.com

London, United Kingdom